FAQ's

1. What is The Nordic Luxe Shop?

The Nordic Luxe Shop is a lifestyle store inspired by Scandinavian simplicity. We offer curated beauty tools, wellness essentials, minimalist home décor, and seasonal new arrivals designed to elevate your everyday living.

2. Where do your products ship from?

We source and ship products through trusted global suppliers. Most items ship internationally with reliable delivery times.

3. How long does shipping take?

Shipping times vary by destination:

  • Sweden & Nordic countries: 7–15 business days
  • Europe: 7–15 business days
  • Other countries: 10–20 business days

Please note: Holiday seasons may cause slight delays.

4. Do you provide order tracking?

Yes! Once your order is shipped, you will receive a tracking link via email to monitor your shipment in real-time.

5. Can I cancel or change my order?

Orders can be modified or canceled within 6 hours of purchase. After this time, the order is already being processed and cannot be changed.

6. What is your return policy?

We accept returns for unused, unopened products within 14 days of delivery.

To request a return, contact us at:
📧 jadajack5@yahoo.com with your order number.

7. What if my item arrives damaged or defective?

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours with photos. We will offer a replacement or refund.

8. Are your products safe and high quality?

Absolutely. Every product is carefully inspected and sourced from verified suppliers to ensure safe, premium-quality items.

9. How can I contact customer support?

You can reach us at any time at:
📧 jadajack5@yahoo.com
We aim to respond within 24 hours.

10. Do you offer gift packaging?

Yes! Selected products, especially during seasonal events, come with optional gift-ready packaging.

11. How do I know which collection my product belongs to?

Our store is divided into 4 collections:

  • Nordic Beauty Tool — beauty & skincare devices
  • Mind & Body Essentials — wellness & self-care products
  • Scandinavian Home Living — décor & lifestyle
  • New Arrivals — seasonal & trending items

Each product page clearly displays its collection.